Prometric Reinstating Cancellation and Rescheduling Fees


In March, Prometric waived all cancellation and rescheduling fees for the CMA exam due to the COVID-19 pandemic. Beginning August 1, 2020, these fees will be reinstated.

Prometric is still working to assist candidates in areas impacted by the pandemic.

Candidates who have appointments canceled or rescheduled as a result of continued test site closures or regional restrictions will not be penalized. If your exam appointment is impacted due to site closures or regional restrictions, you will receive an email notification informing you that your appointment has either been

  1. Rescheduled, and you will be provided with your new test date and location, or
  2. Canceled, and you will be provided with instructions on how to reschedule.

Candidates who are unable to test due to COVID-19 illness or impact after August 1 should contact Prometric using their “Contact Us” form and choose “Request a Refund.” Prometric will respond to you individually. Because of the high volume of inquiries they are receiving, they estimate it will take between 5 and 7 days for you to receive a response.

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